Support
How can we help?
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Download and update
Find the right version for your Mac, get help opening the beta, or check for a newer version.
Set up an AI tool
Connect a supported coding tool, review its coverage matrix, and run local compatibility verification.
Set up company governance
Create an organization, enroll users and Macs, publish a verified managed policy, and enable consent-based governance evidence.
Resolve stale verification
Verification becomes stale after 30 days or a detected tool-version change. Restart the tool and run Verify compatibility again using made-up data.
Troubleshoot missing activity
Check the collector, restart the AI tool after enabling its connection, and test with made-up information.
Trial, seats, and billing
The installation gets one 30-day trial. Company Owners can change purchased seats in My Account. Trial changes are free; paid-term additions are prorated; reductions lower the next renewal without a refund. Pending invitations are free.
Report a problem
Log in and tell us the PonoLens and AI-tool versions, verification status, what you expected, and what happened. Remove private information before attaching screenshots.
General inquiry
Ask a question about PonoLens, partnerships, the beta, or something that is not a product problem.
PonoLens Support
What can we help you solve?
Describe what you are trying to do and what happened. The assistant uses verified PonoLens help answers and will direct you to a person when it cannot answer reliably.
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